Cancelation & Late Arrival Policy

24 hour cancelation notice is required. Appointments cancelled or missed in less than 24 hours of notice are subject to a cancellation fee of half the service price. Cancellation notices must be given via phone call, sending an email will not suffice.

Promptness is Appreciated

Out of respect for the clients scheduled after your treatment time, if you are late, you will only be offered that part of your appointment time that is still available to you. You will be charged the full fee for the reserved time. Thank you for your understanding.

Arrival Time

Please show up to your appointment a minimum of 10 minutes prior to your scheduled appointment time so that you can enjoy a full session. If you are late and there is a client scheduled behind you, you will only receive the length of time allotted to you. We understand that life happens, but in order to provide you the best treatment possible and out of respect for other clients, punctuality is appreciated. Please wait in the lobby just inside the door, and our practitioner will come greet you.

Sick Policy

In order to maintain a healthy environment, we ask that if you are sick (which includes a cold, fever, flu, etc.) or have the onset of symptoms of an illness that you reschedule your appointment. If you arrive for your appointment with symptoms of an illness, you will be asked to reschedule your appointment. This is a courtesy to your therapist, other practitioners in the office, as well as other clients with in the wellness group. Please wait until you have been well for at least a week before getting your massage. If you do need to cancel your appointment, please call as soon as possible and we will be happy to reschedule your appointment for a time when you are feeling well.

Cell Phone Usage

In our effort to maintain a relaxing and peaceful atmosphere for clients within the wellness office, we ask that all cell phones and pagers be silenced or turned off upon entering the building. If you must take a call, please be polite and take phone conversations outside.